Question 1

What do I pay online after the host accepts?

Accepted Answer

Stripe Checkout collects only: (1) a prepaid percentage of your net trip rental (after any valid voucher), (2) a fixed booking service fee in EUR, and (3) an optional refundable “no-show guarantee” card hold if your listing/trip settings require one. The listing’s security deposit is not charged on that primary card checkout — it is paid in cash to the host at pickup, together with the remaining net rental (see the checkout preview and Terms).

Question 2

What do I pay in cash at pickup?

Accepted Answer

Typically: the security deposit shown on the listing (plus any extra cross-border deposit if you selected outside-country driving and the listing defines one), and the remaining net trip rental after your online prepayment — the app shows an estimate. Fuel and local charges follow the listing and Albanian law unless you agree otherwise with the host.

Question 3

Do I get the prepaid commission or booking service fee back?

Accepted Answer

No. Those amounts are platform revenue once collected. Refund rules apply to captures covered by our cancellation policy (e.g. free-cancellation window) or admin rulings — see Terms.

Question 4

When is the no-show hold released?

Accepted Answer

If a hold was placed at checkout, it is meant as a refundable guarantee tied to attendance and handover. When the trip completes without an open return issue, we initiate release/refund via Stripe according to our procedures. If the host opens a return case, automated full refund paths may pause while the case is reviewed.

Question 5

When do I get my deposit back?

Accepted Answer

The deposit is part of your rental arrangement with the host (usually cash at pickup). After drop-off, if nothing is owed under the listing and applicable rules, you settle any deposit return with the host. If the product collects deposit-related amounts on card in a dispute flow, refunds or partial refunds are logged with a reason.

Question 6

What are promotional vouchers?

Accepted Answer

We may issue voucher codes that reduce the rental subtotal used at checkout (and therefore the prepaid commission and hold bases). A voucher does not change the cash security deposit unless we say otherwise. Codes are validated at payment; expired or inapplicable codes must be removed or corrected.

Question 7

What currency is used?

Accepted Answer

Listings and card checkout use EUR. Carry enough EUR cash for amounts due to the host at pickup.

Question 8

When is my card charged?

Accepted Answer

You submit a booking request first. Online card payment is offered after the host accepts the request — not before.

Question 9

Can I message the host in the app?

Accepted Answer

Yes. Each accepted booking has a private thread for coordination. To reduce circumvention and fraud, the platform may block phone numbers, emails, and external links in messages until the rules allow contact sharing (see below).

Question 10

When can I share my phone number or email?

Accepted Answer

After online checkout is completed, phone numbers and emails may be shared in the booking thread only when you are inside the contact-sharing window (for example within 24 hours before scheduled pickup, and not after pickup time) — as implemented for your trip. Both sides can get an email when someone writes in the thread.

Question 11

How does free cancellation work?

Accepted Answer

You must cancel more than 24 hours before the scheduled pickup time to benefit from any “free cancellation” window. Listing or pricing-period rules may require additional full calendar days before pickup. Outside the free window you may still cancel, but online payments may not be refunded unless required by law or we make an exception. See Terms for the full calendar logic.

Question 12

Can I return the car in a different city?

Accepted Answer

Only if the listing and booking allow it. One-way or different drop-off locations may carry fees — confirm in the listing and with the host before you book.

Question 13

How do I arrange pickup?

Accepted Answer

After booking, coordinate time and exact meeting point with your host using the booking chat (and permitted contact details when unlocked). Many pickups are at Tirana airport, hotels, or city addresses.

Question 14

What should I check before driving away?

Accepted Answer

Walk around the car with the host, note existing damage on photos or a handover sheet, confirm fuel level, and verify the vehicle matches the listing (model, plates, key equipment).

Question 15

What if there is a problem at pickup or return?

Accepted Answer

Use the in-app flows to open a handover or return case and upload proof if asked. Admins may record a ruling that affects refunds, holds, or internal host wallet credits according to platform rules.

Question 16

Is insurance included?

Accepted Answer

Coverage varies by host and vehicle. Listings may offer bundled protection or deposit-based paths. Read the listing details and Terms and ask the host before you confirm.

Question 17

What does the security deposit cover?

Accepted Answer

It backs potential damage, traffic fines, fuel discrepancies, or other listing-defined risks. Valid deductions should be documented; any remainder is returned per your agreement with the host and platform tooling.

Question 18

What if the car breaks down?

Accepted Answer

Contact the host immediately. Procedures depend on the host’s roadside assistance or insurance. We can help with communication but are not the insurer.

Question 19

Do I need an International Driving Permit (IDP)?

Accepted Answer

Many EU, UK, and US licences are accepted. If your licence is not in the Latin alphabet, carry an IDP or confirm with your host and local rules.

Question 20

Are Albanian roads difficult?

Accepted Answer

Main coastal and intercity roads are generally good. Mountain roads and rural routes need more caution, especially at night or in bad weather.

Question 21

What about speed limits and police checks?

Accepted Answer

Follow posted limits and carry your licence, registration (with the car), and rental-related documents. Random checks occur — stay calm and cooperative.

Question 22

How does the site choose my language?

Accepted Answer

On your first visit we set a language cookie from your country (using IP geolocation headers from our host, e.g. on Vercel or Cloudflare). You can switch language anytime from the header; we also save your choice in the browser. Albanian and several EU languages are available across the site, including Terms and Privacy pages (machine-translated reference — have counsel review if needed).

Question 23

How are hosts verified?

Accepted Answer

Hosts can complete verification steps including ID review by our team. A “verified” badge means we passed certain checks; it does not guarantee every trip outcome.

Question 24

How do hosts get paid?

Accepted Answer

Hosts receive cash from the renter for the rental portion at pickup per the checkout breakdown, and may receive internal wallet credits when platform rules apply (for example after certain dispute outcomes). Withdrawals use the host wallet flows shown in the product.

Question 25

How do I report a problem or get help?

Accepted Answer

Use Contact and Support when logged in. Keep booking-related communication in the app when possible. For emergencies, contact local authorities first (e.g. 112).

Question 26

Can I delete my account?

Accepted Answer

Yes, where account settings allow closure. Pending bookings may be cancelled; some records may be retained for legal, tax, and payment audit reasons as described in our Privacy policy.

Frequently asked questions